Frequently Asked Questions

General Client FAQs

What types of pets do you treat?

We are a mixed animal practice and will treat almost any species of animal:

  • Dogs
  • Cats
  • Pocket Pets (Guinea Pigs, Rabbits, Hamsters, Rats, etc.)
  • Birds
  • Reptiles
  • Snakes
  • Small Farm Animals
  • Ferrets

Not sure if we treat your pet’s species? Contact us today, our team is happy to answer your questions!

Do I need to schedule an appointment?

Yes. Scheduled appointments allow us to provide better care for your pet and reduce lengthy wait times. During our regular business hours, we will see emergencies when the need arises without an appointment. Because emergency visits disrupt our regularly scheduled appointments, unforeseen delays can occur with our regularly scheduled appointments. We appreciate your patience as we provide any necessary emergency care.

Do I need to give heartworm and flea medication during the winter?

Heartworms, fleas and ticks are endemic to South Carolina, the Southeast and most of the United States requiring year round protection. Heartworms are transmitted by mosquitoes and, like fleas and ticks, require over 7 consecutive days of below freezing temperatures to help control their respective population.

How much does it cost to spay/neuter my animal?

Spays and neuters vary in cost depending on species, breed, and reproductive organ development. At 6 months of age it is recommended to schedule a doctor exam to determine an ideal surgery date and an estimate of the cost. We accept Oconee Humane Society’s spay and neuter vouchers which are based off of income.

General Patient FAQs

Why do my dog's ears need to be tested before a doctor will prescribe medication?

An ear cytology needs to be performed to determine if bacteria or yeast is causing the ear issue. The medicines used to treat will depend on the cause of the build up in the ear canal.

Why is my cat peeing outside of the litter box?

A doctor will need to examine the patient and test a urine sample.  This will allow us to determine if the inappropriate urination is being caused by a physical issue or a behavioral.

Do you treat exotic or pocket pet animals?

Yes, we will treat any animal except primates and sugar gliders. To ensure your exotic or pocket pet have the best scenario for a complete and speedy recovery, it is important to schedule your appointment as soon as possible upon first sign of abnormal behavior.

Large Animals FAQs

Do you do Large Animal or Farm Animal emergencies?

We are a 24/7 Large and Farm Animal Emergency clinic.  We can either come out to your farm or you can meet us at our hospital’s large animal facilities.

Boarding FAQs

What animals do we board?

Our premiere kennels are able to safely and comfortably house dogs, cats, birds, pocket pets, some exotics, and some farm animals.

Can my dogs stay in the same run?

Yes, as long as the combined weight of the animals is less than 175lbs.

Can my cats share a condo?

Yes, but it is limited to 2 cats per one condo unit. We can house up to 4 cats in two adjoining condo units.

What requirements do you have for boarding?

We have different requirements depending on species of your animals.

Grooming FAQs

What animals do we groom?

Dog’s & Cat’s.  Depending on your cat’s behavior, sedation might not have to be used; however, there is an extremely high probability that your cat will need to be sedated.  If sedation is required for your dog or cat, a doctor will examine and administer the medication.

Do you offer ``Flea Baths``?

Shampoo and baths can help with the removal of adult fleas, but it is not the recommended method to protect your family.  Because of the flea life cycle, implementing a monthly flea preventative will provide your animal with the most relief in between flea shampoos.  It normally takes about 3-4 months to eradicate a flea infestation. Excessive shampooing against fleas will dry out your animals fur causing dry, itchy and flaky skin.